FAQ: Shipping & Payment

What is the shipping cost?

Countries

Delivery days

Weight

Price

Malaysia

1-3

N/A

Free Shipping

Singapore

2-3

Up to 250gram

RM30

Taiwan

Indonesia

Philippines

Thailand

Australia

Hong Kong

United Kingdom

 

 

2-7

 

 

Up to 250 gram

 

 

RM45

Vietnam

South Korea

India

USA

Canada

2-7

Up to 500 gram

RM50

China

3-7

Up to 250 gram

RM60

EU

3-8

Up to 500 gram

RM90

 

Do you offer free shipping?

Yes we do, but only to Malaysia. That includes Peninsular Malaysia and East Malaysia.

What shipping company do you use?

We are using Aramex. They are reliable and secure!

How do I track my order?

We will send you a tracking number once your order is confirmed, along with the URL link to track your parcel.

What is the weight of the product?

Each of our solid cologne weights at approximately 45 grams including the package that comes with it. If you purchase say 4 units which adds up to 190 grams, you need only to pay one payment for the shipping for under 250 grams. So the more the merrier! 

What if my country is not in your shipping list?

Fret not. Just email us at info@theapothecarymalaysia.com and we will try our best to sort it out.

What payment do you accept?

We accept Paypal, credit card (Visa and Mastercard) and direct bank in (valid only in Malaysia).

What do I have to do if I do direct bank in?

You will be required to email us your bank in slip alongside your order number so that we can verify your payment. Do note that direct bank in is only applicable to MALAYSIA ONLY. International orders will have to be under Paypal or Credit card.

My payment could not get through.

Please email us to at info@theapothecarymalaysia.com.