FAQ: Shipping & Payment

Do you offer free shipping?

Yes we do, but only to Malaysia. That includes Peninsular Malaysia and East Malaysia.

What shipping company do you use?

We are using DHL Packetplus. It is according to weight and its very affordable! They are reliable and secure!

How do I track my order?

We will send you a tracking number once your order is confirmed, along with the URL link to track your parcel.

What is the weight of the product?

Each of our solid cologne weights at approximately 45 grams including the package that comes with it.

What if my country is not in your shipping list?

Fret not. Just email us at info@theapothecarymalaysia.com and we will try our best to sort it out.

What payment do you accept?

We accept Paypal, credit card (Visa and Mastercard) and direct bank in (valid only in Malaysia).

What do I have to do if I do direct bank in?

You will be required to email us your bank in slip alongside your order number so that we can verify your payment. Do note that direct bank in is only applicable to MALAYSIA ONLY. International orders will have to be under Paypal or Credit card.

My payment could not get through.

Please email us to at info@theapothecarymalaysia.com.